Cancellation policy

Purchase Cancellation Policy

Customers may request cancellation of an order within 1 hour of placing the order, provided that the order has not yet been processed or shipped.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may be eligible for a return or exchange according to our Return & Refund Policy.

For successfully cancelled prepaid orders, the refund will be issued to the original payment method. Refund processing times may vary depending on the payment provider or bank.

Orders placed with Cash on Delivery (COD) may be cancelled within the allowed cancellation period before processing.

LYVORA reserves the right to decline cancellation requests for orders that have already entered processing, fulfillment, or shipping.