Refund policy

Thank you for shopping with Lyvora. Your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

1. Returns

We accept returns within 3 days of receiving your order. To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with all original tags and packaging.

Returns will not be accepted for items that have been used, damaged by the customer, or returned without their original packaging.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method or another agreed method within 5–10 business days.

3. Non-Refundable Charges

Please note that shipping charges (PKR 350) are non-refundable under all circumstances.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and arrange a suitable replacement or refund if the claim is approved.

5. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit where applicable.

6. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are here to assist you and ensure a smooth shopping experience.